The Quality of our Products:
All the products on the website are products hand-made ??in France in our workshops. Our plush stuffing used is very upscale, guaranteeing the best possible quality of mascots that respect all relevant safety regulations.
How much are the shipping costs?
The cost of shipping is included in the cost of the mascot. The price you see on the site is the price you will pay!
How long will it take to receive my product?
Delivery times usually take between 3 and 5 business days. For specific shipping needs, contact us before placing your order.
What sizes do the mascots come in?
All our mascots are made to be One-Size-Fits-All. They fit best on people who are between 5’2” (1m60) and 6’3” (1m90).
Does it get hot inside the mascot?
Yes it can get hot inside a mascot, but nothing unbearable. It’s like wearing a coat, gloves, and hat. If using your mascot in hot weather, it’s best to give the performer a break every 30-45 minutes.
Caring for your mascot costume.
Our mascots are easy to care for and maintain! Machine washable at 90 degrees fahrenheit (30 ° C). For washing the head we recommend a large volume washing machine or dry cleaning. For maximum durability over time, air drying is preferable (in an emergency you can dry them in the dryer but be careful to select a delicate program). Allow up to 48 hours for air drying a mascot head.
How can I pay for my mascot?
At the present moment Paypal is our preferred payment method. Other methods may be added at a later time.
How do I purchase a mascot?
Choose the mascot(s) you want and add them to your shopping cart. Specify the quantity, then proceed to payment.
What if I want a custom-made mascot?
We have years of experience in making custom mascots. Together we find technical solutions so that your mascot is an accurate reflection of your expectations!
We invite you to send your visuals/photos/logos so that we can begin prototyping your mascot.
Depending on your project, we will issue you an accurate quote for the creation of your mascot. In general, a customized project requires one month of work in the workshop. Depending on the time of year, your project may take more or less time depending on the workload and the existence of other orders.
What steps are involved in ordering a custom-made mascot?
Sending your visuals/logos/photos
Establishing our quote
Deposit payment 50% of the order
Production of a prototype of your mascot actual size.
Exchanges and adaptations of the mascot based on your feedback + color choices. (Watch the colors should be present on extras mascots on our website)
Prototype validation colors +
Creating your mascot
Payment of the balance of your mascot
Shipping your Custom Made Mascot!
Top Mascot uses secure payment methods such as PayPal, so that you can pay online worry-free!
Returns and exchange
We stand by the quality of our products. If you’re not pleased, contact us and we can either refund or exchange your mascot.
All of our mascots are made according to the rigorous safety, security, and quality standards of the European Union. You can be sure that your costume is safe and will last for years to come!
Made in France
Our costumes are all hand-made in our workshop in France by master tailors and seamstresses. We achieve a level of quality and attention to detail that just isn’t possible by mass produced costumes made in some other places. France is known for its luxury products and insistence on quality, and this is also true of our mascot costumes!